Job Description:

• Oversee and track project scopes, budgets, and schedules to ensure successful completion.
• Coordinate and schedule technicians for service and warranty work orders, ensuring timely resolution of issues.
• Address inquiries regarding warranty coverage and process replacement orders efficiently.
• Provide regular status updates using platforms such as Oracle, Smartsheet, Salesforce, and customer portals.
• Manage service work orders from initiation to completion, proactively addressing any delays or challenges.
• Lead communication with customers to foster strong, positive relationships.
• Create and maintain new client accounts, ensuring all relevant work order details are documented.
• Assess material requirements for each project and place orders for necessary inventory.
• Collaborate with clients to ensure consistency and high standards in both project execution and service quality.

Requirements:

• 1+ years of service coordinating experience (experience with scheduling Technicians, invoicing, handling work orders, and 3^rd party communication) - required
• Experience communicating with vendors and customers.
• Lighting, Electrical, and LED project management or technical knowledge is a plus (industrial, retail, etc.)
• Experience with Windows, Microsoft Office (Word, PowerPoint, etc.)
• Excellent interpersonal skills, written/verbal communication.
• Accommodating, flexible, and able to respond to last minute requests.
• Experience communicating with vendors and customers.
• Ability to multitask, transition and keep multiple projects/tasks separated and organized.

Additional Info:

• Pay range: $55,000 to $65,000 (depending on the number of years of experience)
• Schedule: M-F, flexible hours (average employee works 8-5, but you can work any schedule you'd like as long as you hit the 40 hours/week)
• Location: In office in Plymouth, MN
• Type: Direct Hire with full benefits

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.